CortexBot — Intelligent Enterprise Customer Support Agent

CortexBot was designed to automate tier-1 and tier-2 technical support inquiries by querying deep enterprise knowledge repositories with verifiable citation anchors.

Core Architecture & Engineering

• Retrieval Pipeline: Embeddings generated using text-embedding-3-small and indexed in high-dimensional Pinecone vector spaces with metadata filtering.
• Hallucination Guardrails: Multi-stage LangChain verification agents validating that every generated response cites source documentation before delivery.
• Scalable Serving: Python FastAPI asynchronous endpoints connected via WebSockets to a lightweight Vue.js chat embed.
• Admin Analytics: Human-in-the-loop review interface allowing support supervisors to rate, audit, and append new vector chunks in real time.

Measurable Outcomes

• Automated 67% of inbound customer questions with zero human agent escalation.
• 0.0% hallucination rate maintained across 45,000+ customer interactions.